NPS
Net Promoter Score
A survey metric derived from how likely respondents say they are to recommend a product or organization.
Plain English
A recommendation-intent score used as one signal of customer sentiment.
In context
NPS subtracts the percentage of detractors from promoters and should be interpreted with response rate segment timing and qualitative feedback.
Example
“The team reviewed NPS comments separately for new and long-term customers.”
When you'll hear this
- customer experience
- product reviews
- executive reporting
Common misunderstanding
NPS is not a complete measure of satisfaction loyalty retention or product-market fit.
Also known as
net promoter scorerecommendation score
Commonly used by
Related terms
Updated: 2026-08-27
