Tech Workplace Dictionary

The average or stated yearly value of a customer contract.

A concise record of an important architecture decision and the reasons behind it.

Recurring subscription revenue normalized to a one-year period.

The average cost of gaining a new customer over a defined period.

The one person primarily accountable for moving a specific outcome forward.

A process that extracts data transforms it and loads the result into a target system.

The estimated economic value a customer generates over the relationship.

Recurring subscription revenue normalized to a one-month period.

The average operating time between one failure and the next.

The average time needed to restore service after a failure.

The smallest product version that can test a meaningful assumption with real users.

Strong evidence that a product satisfies meaningful demand in a reachable market.

A structured investigation into the underlying conditions that produced an unwanted outcome.

A document that proposes a substantial change and invites review before a decision.

The maximum acceptable amount of data loss measured backward in time.

The target maximum time for restoring a service after disruption.

The portion of the total market a product can serve with its current model and constraints.

A formal agreement defining service commitments and consequences when they are missed.

A measurement used to evaluate a specific aspect of service performance.

A target level of service performance measured over a defined period.

The realistic share of the serviceable market a company expects to capture in a period.

The total demand available if a product captured every relevant customer in its broad market.