Tech Workplace Dictionary

The average or stated yearly value of a customer contract.

Recurring subscription revenue normalized to a one-year period.

The rate at which a company spends cash over a period usually stated monthly.

The rate at which customers users or recurring revenue stop during a period.

To return to a topic or contact someone again at a later time.

A sequence of processes that moves transforms and validates data from sources to destinations.

A fixed time when someone must leave or an activity must end.

An unplanned event that degrades or interrupts a service or business operation.

The principle of granting only the access needed for a task and no more.

Work that appears relatively easy to complete for a useful benefit.

Recurring subscription revenue normalized to a one-month period.

The average operating time between one failure and the next.

The average time needed to restore service after a failure.

A rotation where designated people respond to urgent service issues outside normal planned work.

A reusable strategy and set of actions for handling a broader situation.

Strong evidence that a product satisfies meaningful demand in a reachable market.

The relative importance and order assigned to work when resources are limited.

The maximum acceptable amount of data loss measured backward in time.

The target maximum time for restoring a service after disruption.

A documented procedure for diagnosing or handling a recurring operational situation.

The estimated time a company can continue operating before available cash runs out.

A classification of how much impact an incident or defect has.

A formal agreement defining service commitments and consequences when they are missed.

A person or group affected by a decision or able to influence its outcome.

A weakness that can be exploited to compromise confidentiality integrity or availability.

The amount and mix of work assigned to a person team or system.

A security approach that continuously verifies access instead of trusting requests based only on network location.