Escalation
Raising an issue to someone with the authority context or resources needed to resolve it.
Plain English
Ask for higher-level help when the current path cannot resolve the problem in time.
In context
Good escalation states the impact urgency attempts already made decision needed and latest useful response time.
Example
“We escalated the access blocker to the service owner before the release window.”
When you'll hear this
- blockers
- incidents
- cross-team dependencies
Common misunderstanding
Escalation is not blame or bypassing collaboration; it is a structured way to obtain needed support.
Also known as
escalateescalation path
Commonly used by
Related terms
Updated: 2026-08-27
