Custom Field
A user-defined attribute added to a record when the default data model does not capture needed information.
Plain English
An extra field a team creates for its own workflow.
In context
Custom fields can support reporting and process rules but need clear definitions ownership allowed values and lifecycle management to avoid inconsistent data.
Example
“The team added a custom field for customer impact to every incident ticket.”
When you'll hear this
- work tracking
- reporting
- workflow configuration
Common misunderstanding
A custom field should not be added for every temporary question because uncontrolled fields create clutter and fragmented reporting.
Also known as
user-defined fieldconfigurable field
Commonly used by
Related terms
Updated: 2026-08-27
