Tech Workplace Dictionary

The amount of unreliability permitted while still meeting a service level objective.

A system's ability to preserve its most important functions when part of it is impaired.

An unplanned event that degrades or interrupts a service or business operation.

The average operating time between one failure and the next.

The average time needed to restore service after a failure.

The ability to understand a system's internal state from the signals it produces.

A rotation where designated people respond to urgent service issues outside normal planned work.

A reusable strategy and set of actions for handling a broader situation.

A retrospective document or meeting that records an incident's impact causes response and follow-up actions.

A structured investigation into the underlying conditions that produced an unwanted outcome.

The maximum acceptable amount of data loss measured backward in time.

The target maximum time for restoring a service after disruption.

A documented procedure for diagnosing or handling a recurring operational situation.

A classification of how much impact an incident or defect has.

A formal agreement defining service commitments and consequences when they are missed.

A measurement used to evaluate a specific aspect of service performance.

A target level of service performance measured over a defined period.